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Maintenance Request
If you are a resident in a New Location Realty property, we want to make
sure your home is maintained and that maintenance emergencies
are dealt with quickly. To help us do this, please follow our guidelines
below. If a maintenance request IS AN EMERGENCY, please complete
and return our Maintenance Request Form, then personally contact
your leasing agent by telephone or call the office at (205) 807-8864 or (205) 807-5200 to indicate
you are filing an emergency request. If you require maintenance that is not an emergency, please complete the Form and we will process it as soon as possible.
EFFECTIVE FEBRUARY 10, 2011, ALL MAINTENANCE REQUESTS
MUST BE SUBMITTED IN WRITING IN ORDER FOR US TO PROVIDE
REQUIRED WRITTEN LANGUAGE REGARDING ACCESS TO YOUR UNIT.

The following are some guidelines as to what constitutes a
maintenance emergency. Remember, an emergency is anything
relating to the property under the lease that is threatening to life,
health or the property and cannot wait until the next business day for
repair. New Location Realty retains the right to determine the status of
maintenance requests.

Clogged Toilet: This may be considered an emergency ONLY if there is
only one toilet in the unit AND you have made every effort, including
plunging, to clear the stoppage yourself. (In any case, turn off the
valve behind the toilet, shut the lid and clean up any mess - due to
health issues New Location Realty representatives are not allowed to begin work until the area is cleaned up and essentially free of bacterial contaminants.)

Broken Pipe: Turn off the water valve to the broken pipe or to the
exterior water main, if you can locate it, until a contractor arrives. Do
everything within your power to contain any leaking or flooding and, if
necessary, contact other residents who may be affected by the leak.

No Hot Water: This may be considered an emergency ONLY if there
has been no hot water for an extended period of time. In the event of
no hot water, and it is not during a contractor's normal business hours,
we may be unable to repair the problem in as timely a manner as we
would like, so be resourceful and heat pots of water on the stove, etc.

Heater Repair: This may be considered an emergency ONLY if the
outside temperature is falling below 50 degrees. Check all fuses or
circuit breakers before calling New Location Realty for service.
Gas Odor: (Important note - natural gas has the unmistakable odor of
rotten eggs.) If you suspect an appliance is leaking gas, turn off the
appliance and turn off the gas supply to that appliance (you should be
able to find a shut-off handle somewhere on the supply line). Then call
911 immediately and then call your gas service provider.

Broken Doorknob, Lock, or Window: This may constitute an emergency
ONLY IF IT PREVENTS THE RESIDENT FROM PROPERLY SECURING
THE UNIT. If temporary measures can be taken until normal business
hours, residents should wait until the next business day to contact
management.

Lock-Outs: Management is NOT responsible for Residents who have
locked themselves out of their house. It is the Resident's responsibility to contact
a locksmith to gain entry. THE LOCK MAY NOT BE CHANGED without written consent from your Leasing Agent.

No Electricity: This may be considered an emergency ONLY if there is
no electricity throughout the house AND 1) The Resident has called the
power company outage line AND ALABAMA POWER OR YOUR POWER
SERVICE PROVIDER is not at fault; 2) After Resident has checked
all circuit breakers by flipping them hard to the OFF position and
then hard to the ON position and has reset any and all GFI breakers
(these are the little buttons sometimes found on outlets in bathrooms,
kitchens, laundry rooms, and garages) OR any fuses have been
checked and replaced if burned out. Partial outages do not constitute
an emergency. If a wall switch or outlet begins to smoke or smell like
it is burning, turn off the switch or unplug items from the outlet and
turn off the circuit breaker or remove the fuse.

The above issues are the basic calls which MAY constitute an
emergency. If you have a situation other than these which seems
immediately hazardous, damaging or detrimental, please fill out our
Maintenance Request Form, then call your leasing agent or the office at (205) 807-5200 and personally report the emergency.

The following maintenance issues are NOT generally considered
emergencies:
•Refrigerator not working
•Oven not working
•Lock-outs
•Pest control

Missed Appointments, Neglect and Unnecessary Service Calls: The
resident is responsible for the payment of any invoice for which a
repair was made for damage, etc., caused by their misuse or neglect.
The resident is also responsible for the payment of any service call
charged by a contractor for 1) a missed appointment; 2) for not
providing access to the unit when requested; 3) for not moving
personal items a sufficient distance away from the area to be serviced;
4) for not leaving any keyless bolting devices unlocked and/or not
following other instructions resulting in the contractor not being able to
gain entry to the property; 5) in the event that there is a pet that the
contractor feels is threatening in any way; or 6) for other reasons that
are clearly the fault of, and/or are under the control of, the resident
that do not allow the contractor to complete the necessary work.
Residents may cancel an appointment by calling your leasing agent or
the office during regular office hours no less than 90 minutes prior to
their scheduled appointment with the contractor.

PLEASE REMEMBER - RESIDENT IS RESPONSIBLE FOR MOVING ANY
PERSONAL ITEMS A SUFFICIENT DISTANCE AWAY FROM THE AREA TO
BE REPAIRED OR ITEM/EQUIPMENT TO BE SERVICED. MAINTENANCE
STAFF WILL NOT MOVE PERSONAL ITEMS!

Required *
Your Name *
Building Address *
Apt / Unit #
Home Phone #
Work Phone #
Cell Phone #
Email:
Other Contact

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Description of problem *

Please describe the problem in full detail, including the history of the
problem, exactly which area it affects, etc.
Description of appliance

If the problem involves an appliance, please describe the appliance, its
make, and model number. (This information is printed somewhere on
the appliance, often on the door edge.)

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May the repairman use our key for access?
If no then describe requested access:

Yes

No

Please describe any animals that may be in the home

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I have read and understood this form *

By Signing and/or returning this request you acknowledge that you
have read and understand our Maintenance Request Procedures AND
that submission of this request represents your acknowledgement of
our written notice to you of our intent to enter your house to complete
the necessary repairs (subject to your access instructions, above). This
notice meets our requirements to notify you in writing of our intent to
enter your unit.


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